What is trolling?
Urban dictionary defines trolling as:
Being a prick on the internet because you can. Typically unleashing one or more cynical or sarcastic remarks on an innocent by-stander, because it’s the internet and, hey, you can.
Trolls leave harsh, vitriolic and disturbing comments to provoke anyone. They can be difficult to reason with. Trolling is a calling for them, it seems. LOL.
As a content community moderator, they can be a pain. Right?
2 Steps to Reduce Facebook Trolling
It is hard (very hard!) to keep them away because trolls are trolls. However there are ways to keep them at bay, if not reduce, the noise they make.
You can ban certain words on your Facebook page to reduce trolling.
How do you ban words?
- Click, “Settings.”
- Select, “General.”
- Click, “Page moderation.”
- Type the words and it’s derivatives, including plural form.
- Click, “Save.”
Ban The Offensive Troller
Alternatively, you can ban the user from your business page.
How do you ban user from your Facebook page to reduce trolling?
- On your Facebook page, Click “Settings.”
- Go to the left column of the page, then click “People and Other Pages.”
- In the “People and Other Pages” dashboard, toggle between “People Who Like This Page “Pages that Like This Page.”
- Check the box next to the name of the people or page you like to ban from your page.
- Click the gear button.
- A window will pop-up for you to confirm selected pages or persons.
Of course, there is always the likelihood that a troll will create another profile because hey, it’s the internet and they can!
And since they are trolls….
They could create another ID, and will be back with a vengeance heaving with vitriol a million times over the first encounter.
Trolls feed on and thrive in anger in the discord and havoc they like to create. Dial down anger by not responding in anger. *Deep breath, here*
Don’t give them want they want – anger and attention.
Respond as best as you can in the most positive way.
Have you been trolled? How did you handle it?
Share your thoughts!